Get Help

For New Students

Technology at PennWest Clarion
(Student Orientation Information)


Computer Accounts

You access many of the computing resources at the university via the individual computer accounts that we issue to you upon your enrollment at the university. For an overview of these accounts and a full set of instructions on how to initialize your personal Clarion accounts, please see our Start-up Guide for New Student Computer Accounts page.

Computing Resources

Computer Hardware

The choice between desktop, laptops, or netbook style systems is more of a matter of mobility and personal choice than price. However, laptops seem to be the preferred choice for function and portability.

Purchase Resources and guidelines:

A. Computing Services recommends purchasing from major computer manufacturers such as Dell, HP, Lenovo, Apple, etc. (excluding Chromebook devices).  These computer manufacturers typically have better warranty support in case you need repairs.  One key component when purchasing a new computer is to buy the best warranty option you can afford. Note: most major laptop manufacturers offer warranty programs referred to as "Drop Insurance". This provides warranty replacement if unit is dropped or otherwise damaged. Each manufacturer is different so please inquire with them directly.  As a baseline, a computer with latest operating system for Windows or MAC with at least 8GB-16GB memory, 256-500GB hard drive ('solid state' preferred also known as "SSD" drive), and wireless capability.

B. Apple Computer also offers education discounts at their Apple Education Store. NOTE: The Mac Book Air does not have a built-in Ethernet card and will only be able to connect in wireless locations.

Computer Service Options:

If you find you need some help or have some questions on computers the below information will be helpful:

Computer Related Help How to get assistance
  • Residence Hall Students (comprehensive technology support for students living in the residence halls)
  • ResNet Support Center
    109 Suites on Main South
    Monday - Friday, 1:00 - 4:00 PM
    Phone: 814-393-2452
  • General questions on campus computing 
  • Contact the Center for Computing Services - Help Desk in 107 Becht Hall

Computer Software

Most students will need software for word processing, spreadsheets, and browsing the web.   Anti-virus software also needs to be installed on their computers, particularly when connecting to the university's network; see our Anti-Virus Software page for more information.

Technology Related FAQs

Q: What e-mail does the university use?
A: Our student e-mail service called "Eagle Mail", provided in partnership with Microsoft.

Q: What type of computers does the university require?
A: The university does not have a minimum system requirement but for further information please visit our section on "computers" above.

Q: Do I need anything for my computer when I come to campus?
A: If you are staying in one of the residence halls you should bring an Ethernet Cable "CAT 6" of sufficient length for you needs. This will allow you to connect to the internet when in your room.  These cables can be purchased from many local and national retail stores.

Q: Does the building (residence hall) I'm living in have wireless available?
A:  Yes! 

Q: Can students have wireless routers in their residence hall rooms?
A: No, due to security concerns wireless routers are not permitted in residence rooms.

Last Updated 8/22/22