Clarion E-mail Information

What is my e-mail address?

Clarion University e-mail addresses have the format of username@clarion.edu

A Student username at Clarion University always begins with s_followed by the first initial of your first name, middle initial (if available), and the last name in all lower case.  Usernames have a maximum of 12 characters.

Example:  s_jlsmith

If two people have the same name, a number "one" is added to the end of the name; i.e. s_jlsmith1.  If the duplicate name is longer than 12 characters, the name will be shortened and a number "one" added as the 12th character.

Your username can be found by doing a name search under the Employees tab or the Students tab in the tools area (upper-left corner).

Passwords

Your initial password is a 13-digit number including your nine-digit Social Security Number (SSN) and four-digit month/date of birth (no spaces, no hyphens). For example, a password of "3334455550306" is an SSN of 333445555 with a month and date of birth of March 6 (0306). You must add zeros to months and dates under ten to make up the thirteen digits.

Example: 3334455550306

For security purposes, we recommend you change your password after your initial login.  Instructions can be found by clicking on the lock and key in the bottom, left-hand corner of the iClarion Portal My iClarion page (or click here for the direct link). 

For added security, change your password monthly.  If you have password problems and are a Clarion Campus student, visit the Help Desk at G-13, Still Hall with a valid Clarion photo ID.  If you are off-campus at other locations, call the Computing Services Help Desk at 393-2640.

How can I access my e-mail?

You can access your e-mail via the web from the iClarion Portal. . Simply logon to iClarion and select the e-mail icon.. Please review the iClarion E-mail Guide documentation for details.

You can also access your Clarion University e-mail with various mail user agent programs (i.e. Outlook, Outlook Express, Mac Mail, or Entourage).  Following are the server settings that are required to configure a mail user agent program:

Incoming Mail Server:  pop3mail.clarion.edu
Outgoing Mail Server:  smtpmail.clarion.edu

Important:  Note that the Clarion outgoing mail server (smtpmail.clarion.edu) is only available from on-campus!  If you are sending e-mail from off-campus, your outgoing mail must be configured to use the outgoing mail server (aka smtp server) specified by your internet service provider.

For examples on how to configure a mail user agent program to use the Clarion e-mail server settings, please review the samples Outlook and Outlook Express.

FAQ's:

Q: When I click on Email, the browser says "done" at the bottom but the email screen is blank (or the system immediately logs me out). What's happening?

A: Your web browser is blocking pages from the E-mail Center. Make sure your pop-up blocker is turned off for the iClarion portal site.

Q: Where can I learn more about the features of the iClarion E-mail Center web interface?

A: Please review the iClarion E-mail Guide. The iClarion E-mail Center also includes on-line help. Click the Help icon in the upper right corner of each page.

Q:  How much space do I have for my e-mail account?

A: Default quotas are 10MB for students and 20MB for employees.

Q:  How do I know how much space I am currently using?

A: From the iClarion E-mail Center , view the top panel of the message list with the Inbox and note the message that reads "You are using n% of your mail quota".

Q:  Why am I unable to receive any new e-mail?

A: You may have exceeded your available disk quota. Login to the iClarion Portal, access the iClarion E-mail Center, and delete the messages you no longer need. Make sure to empty your Delete Folder too.

Q:  I exceeded my quota then cleaned it up. Will I be able to get the messages that were missed?

A: No, but the messages would have bounced back to the sender as undeliverable.

Q: Where can I go to view additional FAQ's related to the iClarion portal? Where can I go for more help with my e-mail?

A: Please see the iClarion FAQ page.

Q:  Where can I go for more help with my e-mail?

A: Contact the Help Desk in the Center for Computing Services: E-mail helpdesk@lcarion.edu; Phone: 814-393-2640; Location: G-13 Still Hall (Mon-Fri 8:30 AM - 4:30 PM)