Frequently Asked Questions

•  Why is Clarion University instituting charges?

•  How much is charged for printing?

•  How do I open an Eagle Dollars Account for printing?

•  Can I pay for printing with coins or bills?

•  Will my funds roll over from one semester to the next?

•  Why am I paying for printing when I already pay the technology fee and instructional support fee (ISF)?

•  Do other schools make students pay to print?

•  I added money to my Eagle Dollars account, but now it's not there?

•  How do I get a refund of unused Eagle Dollars if I withdraw or graduate?

•  How can I check my balance?

•  What if I lose my ID? Will someone else be able to use my money?

•  Are there advantages to this system?

•  How do I use the system?

•  My print job has errors or didn't finish completely. What do I do?

•  Can I send more than one print job at a time to the Print Release Station?

•  What if I don't want to print this job?

Note: For more information concerning the Eagle Dollars, please visit: http://www.clarion.edu/reslife/IDOffice.htm

•  Why is Clarion University instituting charges?

  • The main reason behind this decision was the massive amount of waste we were experiencing in the public labs and libraries. Boxes of documents that were never picked up from the printers could be collected at the end of each day. While the situation was slowly getting worse over the years, the amount of waste over the past three years had grown tremedously. In the six weeks between July 19 - August 30, 2004 29,000 pages were printed on Level 1 of the library, and within 1 hour on August 30, 2004 over 1,000 pages were printed in the BI Lab of the library.

  • One reason for this exponential increase in printing is the availability of on-line resources. Increased access to full-text articles, both through the libraries' subscription services and on the Web in general, has shifted photocopying magazine articles and book pages (a fee-based service) to printing from the Web.

  • This system also will fund the regular printer upgrades and improve support to minimize downtime during the semester.
    
    
•  How much is charged for printing?
  
  
  • Single-sided (simplex) Black/White: 5 cents per sheet
  • Double-sided (duplex) Black/White: 8 cents per sheet (available in Carlson Library Level 1, Becker Lab, Music Technology Lab)
  • Color Printing 50 cents per sheet
    
    
•  How do I open an Eagle Dollars Account for printing?
  
  
  • Go to https://mars.clarion.edu/~idoffice/addeagledollars.htm complete and return the application to the ID office in Egbert Hall. Funds are added to the account within 24 hours (72 hours if submitted on a weekend) after submitting the completed deposit form. A minimum deposit of $25 is required to open the account.
    
    
•  Why am I paying for printing when I already pay the technology fee and instructional support fee?
  
  
  • The technology fee cannot be used for consumable items such as paper and printer toner. The instructional support fee is used to purchase items and services that enhance the instructional process and the university doesn't believe that unnecessary printing supports the instructional process.
    
    
•  Will my funds roll over from one semester to the next?
  
  
  • Yes, money will be carried over to the next semester for enrolled students.
    
    
•  Do other schools charge students for printing?
  
  
• Many universities have been charging for printing for a number of years. Some of our Pennsylvania State System of Higher Education sister institutions already charge for printing including Mansfield, Indiana, Edinboro, Millersville, and Slippery Rock. Shippensburg, and West Chester use the same Uniprint system that Clarion installed.
  
  
•  I added money to my Eagle Dollars account, but now it's not there?
  
  
  • Please email Lou Ann Steiner, lsteiner@clarion.edu, of the Student Operations Center, if you encounter this problem.
    
    
•  Can I send more than one print job at a time to the Print Release Station?
  
  
  • Yes
    
    
•  What if I don't want to print this job? What do I do?
  
  
  • If you do NOT want your print job, leave it alone. The Print Release Station will automatically delete the print job in the queue after two hours and will not charge you for it.
    
    
•  How do I use the system?
  
  
  • For step-by-step instructions, visit: www.clarion.edu/uniprint/PrintingInstructions.shtml
    
    
•  How do I get a refund of unused Eagle Dollars if I withdraw or graduate?
  
  
  • Refunds must be requested in writing at the ID office, 236 Egbert Hall, within 30 days of withdrawal or graduation.
    
    
•  Can I pay for printing with coins or bills?
  
  
• Yes. Coin boxes that accept coins and bills, including the new dollar coins are available at the below location:
  
  
  • Clarion Campus
            Carlson Library on Level A
  • Venango Campus
             Suhr Library
    
    
•  How can I check my balance?
  
  
  • Balances will be listed on each receipt. They can also be checked in Room 236, Egbert Hall.
    
    
•  My print job has errors or didnt' finish completely. What do I do?
  
  
  • Ask lab personnel for assistance.
    
    
•  What if I lose my ID? Will someone else be able to use my money?
  
  
  • Yes, therefore, students should immediately report lost ID cards to the ID office in Egbert Hall, so the ID can be invalidated. Replacement IDs are available at the ID office Monday-Friday from 8:30 a.m.-4:30 p.m. at a cost of $15.
    
    
•  Are there advantages to this system?
  
  
• Paper & toner waste is dramatically reduced allowing better use of those funds.
  
  
• New printers with duplex printing options are now available in the library.
  
  
• Color printing is now available in various computer labs on campus.
  
  
• A new high-speed color Ricph CL7000 laser printer is now available in Becker Lab.
  
  
• Wireless printing services for personal laptops will be available in Carlson Library, Suhr Library, Gemmell Student Center, Student Area Desk North & South, and Harvey Hall.
  
  
• The Uniprint system automatically places your file in a print queue which eliminates duplicate jobs from being sent to the printer.
  
  
• Your files are printed in the order that you release them, not in the order that you sent them to the printer. Any files not released for printing are automatically be deleted after two hours.
  
  
• Since you initiate your print job when your file is released to the printer, no one can walk off with your paper or see information that you want to keep private.
  
  
• By logging onto the computer (Windows PCs only), all print jobs are automatically tied to your unique student iClarion account making them easy to identify and print.
  
  
• Printing will now be faster and not busy because someone right before you didn't realize that the web page he/she printed was 250 pages long.

Updated: 8/24/05