Appointment Policy

Although there is no charge to be seen by a provider, those students not showing up for their appointment and not canceling at least 1 hour prior to the appointment will be charged a $10.00 "no show" charge.  This is to encourage students to cancel their appointment to make appointments available to other students needing to be seen.

The Keeling Health Center follows an established procedure for making and prioritizing appointments. A copy of this procedure is available on request. A summary of the procedure follows:

• In the absence of an available appointment, students will be encouraged to come to the health center for triage by a nurse. If that is not convenient.  OR . . . 
• The schedule is currently full, the student will be offered the first available appointment. If the first available appointment is not acceptable, subsequent appointment times will be offered until an acceptable appointment time is available. If an appointment is not available within an acceptable period of time, OR, if the student does not want to wait for an appointment, . . . 
• A nurse will talk with the student on the phone, conduct a verbal assessment, and determine an appropriate course of action. Actions may include offering the first available appointment, arranging for the student to come in as soon as possible/necessary, referral to the emergency room or other community resource, and/or offering of self care instructions. The decision of the nurse conducting the verbal assessment is based on professional judgment, and guidelines developed by our physician's.