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Tips for Troubleshooting Wireless Problems

If you are experiencing problems connecting to Clarion University's wireless network, then check these troubleshooting tips for possible solutions.

Disable Internet Protocol version 6 (IPv6)
IPv6 is the latest method of addressing devices on the Internet. It uses longer addresses to support a greater number of devices, but is not widely used on campuses. IPv6 is not supported on Clarion's network. Disabling the IPv6 protocol on your wireless device can solve some connectivity problems.

Update your wireless credentials
Wireless devices store usernames and passwords for authenticating on Clarion's wireless networks. These credentials are stored in the wireless settings. If you are unable to connect to the wireless network, it may be because you recently changed your password or the stored credentials have become corrupt.

Windows 7 users can use the "Save credentials" button found on the "Advanced settings" page of the wireless network properties to update their credentials. Other users must update their wireless credentials by deleting the current wireless network profile/settings and then re-configuring the device using the correct credentials.

Minimize Interference
Clarion University's goal is to provide secure and reliable wireless connectivity on its campuses. Wireless networks are very susceptible to interference. If you are experiencing disruptions in your wireless connection, then it may be caused by interference. Possible sources of interference include microwave ovens; AC/ventilation units; cordless phones in the 2.4, 5.0 and 5.8 Ghz frequencies; wireless printers; and un-authorized wireless access points/wireless routers. Move your device away from these sources and attempt your connection again. If you are unable to locate the source of interference, then contact Computing Services and provide them with the exact date, time and location where you experienced connection problems.

Identify preferred networks
The average wireless device can save the settings for many wireless networks. The device will attempt to connect to each wireless network in the order they are listed. If the University's wireless networks are not listed at the top, then your device will try to connect to other networks that are near by. Use the Up and Down buttons in your devices wireless network settings to move Clarion's network to the top.